Got a problem with your cellar or dispense equipment? The right person to call depends on what’s gone wrong.
What is a lead brewer?
If one supplier has more than half the draught taps in your venue, they’re your lead brewer. They look after the shared cellar equipment: the remote cooler, pythons and main gas regulator. Every other brand owner only looks after its own kit: fonts, under-bar cooling, cellar backboard and secondary gas regulators.
Here's who you should contact:
Your lead brewer, if:
Nothing is pouring properly, or the remote cooler has stopped working
you have a gas leak that isn’t coming from a keg or container
The brand owner, if:
One product is down but everything else is pouring fine
there’s a handpull fault on a permanent cask ale
The installer, if:
There’s a handpull fault on a guest or rotating cask.
You’ll find contact details for every brewer’s technical support line below.
