FAQs

FAQs

• Q: Who do you supply?

  If it's hospitality, we're there. From pubs, bars, restaurants and hotels to festivals, events, members' clubs, sports and social clubs, cafes and caterers, we supply every kind of venue that serves drinks to people. We're an on-trade specialist, so we don't sell to the public, though we do work with selected retail partners. Whatever your venue, we'd love to hear from you.

• Q: Where do you deliver?

  Across London and the Home Counties, from our home in Buckinghamshire. You can see exactly where we deliver on our areas we cover page, and if you’re still not sure, just give us a call.

• Q: What do you stock?

  More than 6,000 drinks from over 500 brand partners: cask and craft beer, lager, wine, cider, spirits, soft drinks and post-mix. We also carry the gas, glassware, snacks, cleaning supplies and bar equipment that keep a venue running. With more than 120 cask beers and 200 craft kegs changing every week, there's always something new for the bar.

• Q: How do I open an account?

  Simply fill in our online account form and you'll be up and running within 24 hours. From day one, your account manager and our customer services team will be right behind you, ready to help whenever you need us. [Link: Open a trade account]

• Q: How do I place an order?

  Order online 24 hours a day, seven days a week, or call our customer services team on 01296 630013.

• Q: Can I speak to someone first?

  Of course. Our team of experts, including dedicated account managers and an experienced customer services team, would be pleased to hear from you. Tell us about your venue and what you need, and we'll show you how Dayla can support your business. Call us on 01296 630013.

• Q: Will I have my own account manager?

  Yes. Every customer has a dedicated account manager who takes the time to understand your venue, your customers and your ambitions. From range advice to new listings and promotions, they're there to help your business grow.

• Q: We're a group. Can you work with our purchasing system?

  Absolutely. We work with group procurement and purchasing platforms, so ordering with Dayla fits seamlessly into the way your business already runs. Let's talk through your set-up.

• Q: How can I pay?

  We offer card, Direct Debit, BACS and credit accounts, so you can choose what works best for your business. Credit terms are agreed individually, subject to the usual checks, and our team will guide you through the options. Once you're set up, you can view and pay invoices online whenever suits you.

• Q: Is there a minimum order or a delivery charge?

  Never. We don't set minimum orders and we don't charge for delivery. Whether you need a full delivery or a single case, we're here to make running your venue easier.

• Q: Do you run promotions?

  Yes, every month. Our customers enjoy fresh deals across beer, wine, spirits, cider and soft drinks, shared in our brochures, our monthly newsletter and online once you've logged in. Your account manager will always point you towards the offers that suit your venue best.